Phone Operator & Scheduler- Medical Office
Bel Air, MD Bel Air, MD Full-time Full-time $16 - $18 an hour $16 - $18 an hour 2 days ago 2 days ago 2 days ago Private Podiatry practice is seeking a reliable and professional Phone Operator & Scheduler.
This position will work under the direction of the office manager and will be responsible for answering all incoming phone calls, make outgoing calls, and scheduling/rescheduling patient appointments for 2 podiatry practices.
The duties performed include, but are not limited to the following:
Answer a large volume of patient calls, field questions, and assist patients in making new medical appointments.
Schedule follow up patient appointments and change or cancel patient appointments.
Assist with answering billing questions and processing payments.
Maintaining confidential patient medical records and following medical and HIPPA compliance.
Route calls to other staff members and take messages when necessary, make outgoing calls to other physicians, medical offices, and pharmacies as needed.
Ensure proper follow-up from patient voice messages.
Help with patient education initiatives, and patient data collection.
Handle a wide range of other office related administrative tasks as assigned.
Requirements Ability to express kindness, compassion, and concern to all patients to ensure the best care is provided.
Excellent communication skills and impeccable phone etiquette; familiar with basic medical terminology.
Ability to remain calm under pressure.
Demonstrate alignment with mission statement and core values of HLES.
Demonstrate attention to details and outstanding organizational skills.
Adaptable and coachable with the ability to learn new programs.
Proficient in Microsoft Office applications, scheduling programs, and other computer related skills.
Reliable work habits with a proven excellent attendance record.
Ability to sit for long periods of time.
Ability to use standard office equipment and operate a phone system.
Education & Experience High school diploma or GED certificate.
Prior receptionist/phone experience, ideally in a medical environment.
Experience with Athena or other related medical software preferred.
Prior customer service experience strongly preferred.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) Health insurance Paid time off Healthcare setting:
Private practice Medical specialties:
Podiatry Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position will work under the direction of the office manager and will be responsible for answering all incoming phone calls, make outgoing calls, and scheduling/rescheduling patient appointments for 2 podiatry practices.
The duties performed include, but are not limited to the following:
Answer a large volume of patient calls, field questions, and assist patients in making new medical appointments.
Schedule follow up patient appointments and change or cancel patient appointments.
Assist with answering billing questions and processing payments.
Maintaining confidential patient medical records and following medical and HIPPA compliance.
Route calls to other staff members and take messages when necessary, make outgoing calls to other physicians, medical offices, and pharmacies as needed.
Ensure proper follow-up from patient voice messages.
Help with patient education initiatives, and patient data collection.
Handle a wide range of other office related administrative tasks as assigned.
Requirements Ability to express kindness, compassion, and concern to all patients to ensure the best care is provided.
Excellent communication skills and impeccable phone etiquette; familiar with basic medical terminology.
Ability to remain calm under pressure.
Demonstrate alignment with mission statement and core values of HLES.
Demonstrate attention to details and outstanding organizational skills.
Adaptable and coachable with the ability to learn new programs.
Proficient in Microsoft Office applications, scheduling programs, and other computer related skills.
Reliable work habits with a proven excellent attendance record.
Ability to sit for long periods of time.
Ability to use standard office equipment and operate a phone system.
Education & Experience High school diploma or GED certificate.
Prior receptionist/phone experience, ideally in a medical environment.
Experience with Athena or other related medical software preferred.
Prior customer service experience strongly preferred.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) Health insurance Paid time off Healthcare setting:
Private practice Medical specialties:
Podiatry Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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